We are still actively engaged in the restoration of our servers and are committed to keeping you informed throughout this process. Rest assured, we will share all relevant updates as soon as new information becomes available.
Thank you for your patience and understanding during this time.
iSync.io Support Team
Dear Valued Customers, We recognize the critical importance of reinstating our production servers as swiftly as possible. As communicated in our previous update, the situation at our Atlanta data center has necessitated a comprehensive overhaul of our server environment due to complete data corruption. This unfortunate incident has compelled us ... Read More »
As previously communicated, the storage maintenance incident for Private Cloud in the data center was caused by a misconfiguration during a routine VSAN storage scale-up procedure. This misconfiguration was the result of incorrect procedural guidance given by VergeIO support staff. As a result of this misconfiguration, the storage array initiated ... Read More »
Our efforts to restore the Atlanta-based Private Cloud environment are progressing, and we have now reached Step 4: Diagnostic Review in VergeIO’s five-step recovery plan. At this stage, the system is being analyzed to identify any gaps or unrecoverable data blocks.We remain actively engaged with VergeIO leadership to work toward a resolution as ... Read More »
