Support your customers with ease
Successful companies develop shared mailboxes for customer care, such as firstname.lastname@example.org. GFI HelpDesk is identity service desk software that integrates and incorporates support functions. GFI HelpDesk assists you in establishing a cutting-edge consumer’s support network. There are techniques and process flows available to assist support agents optimize follow-ups and alerts.
- Customers can simply log reserved seats via email, chat, or other apps track them to ensure they are addressed.
- Employees can view, create, assign, and ground support tickets. People within your organization can work together to solve problems by using helpdesk notes.
- Team members can set permissions for canned responses or forwarding predicated on ticket assets, ticket material, customer group, and other factors.